Policies

These terms explain when a purchase can be refunded or a program paused. They apply to coaching packages bought on this site. Consultations have their own terms in the section below.

Coaching packages

Before your program starts (before the first check-in or plan delivery), you may request a full refund within 48 hours of payment.

Once your program has started and the first plan has been delivered, the fee covers the coach’s preparation and the time reserved for you, and is non-refundable. If you are unhappy, contact the coach. We will always try to make it right.

Freezing and pausing

Life happens. You can freeze an active coaching subscription once per cycle for up to two weeks by messaging the coach before the pause. Frozen time is added to the end of your program.

How to request a refund

Send your order code to the coach on WhatsApp or by email (both are in the footer). Approved refunds are returned to the original payment method within 14 business days.

A consultation is a paid one-to-one video session booked to a specific time slot.

Rescheduling

You can reschedule once, free of charge, up to 24 hours before your slot. Message the coach with your booking code.

Cancellations and no-shows

• Cancel more than 24 hours before the slot: full refund.
• Cancel within 24 hours of the slot: the session fee is non-refundable, because the time was reserved for you.
• No-show without notice: the session is treated as delivered and is non-refundable.

The call

The session link is sent after payment and shown on your confirmation page. Please join on time. The coach holds the slot for 10 minutes.

This policy explains what personal data we collect, why, and your rights. It applies to everyone who uses this site or books with the coach.

What we collect

• Contact details you provide: name, email, phone.
• Booking and order information needed to deliver your coaching or consultation.
• Health-adjacent information you choose to share in the intake form (training history, injuries, goals). You control what you share.

Why we use it

To deliver the service you paid for, to contact you about your program or booking, and to meet our legal and accounting obligations.

Payments

Card payments are processed by Paymob. We never see or store your full card number.

Cookies

We use only functional cookies: a currency hint based on your region, and the admin login session. We do not use advertising or cross-site tracking cookies.

Your rights

Under Egypt’s Personal Data Protection Law (Law 151/2020) you can ask to access, correct, or delete your data. Email us at the address in the footer and we will respond.

Retention

We keep order and booking records for as long as required for accounting and legal reasons, then delete them.